Skip to main content

Unmute a conversation

POST 
/api/v1/accounts/:account_id/conversations/:id/unmute

Clears blocked on the contact behind the conversation, so their messages start arriving again — across every conversation they have, not only this one.

Unlike mute, this does not change the conversation's status: a thread resolved by muting stays resolved. It writes an activity message into the conversation so the thread records the change.

A conversation with no contact is left untouched and still answers 200.

Request​

Responses​

Unmuted, and the contact unblocked