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agent_update_payload

rolestringrequired

Whether its administrator or agent

Possible values: [agent, administrator]

Example: agent
availabilitystring

The configured availability of the agent.

Possible values: [online, busy, offline]

Example: online
auto_offlineboolean

Whether the agent is automatically marked offline when they are away.

Example: true
agent_update_payload
{
  "role": "agent",
  "availability": "online",
  "auto_offline": true
}