assignment_policy

idinteger

namestring

descriptionstring

assignment_orderstring

The order conversations are handed out in

conversation_prioritystring

Which waiting conversation goes out first

Possible values: [earliest_created, longest_waiting]

fair_distribution_limitinteger

How many conversations an agent may hold within the window

fair_distribution_windowinteger

The window the limit is counted over, in seconds

enabledboolean

assigned_inbox_countinteger

How many inboxes use this policy

created_atinteger

updated_atinteger

assignment_policy

{
  "id": 0,
  "name": "string",
  "description": "string",
  "assignment_order": "string",
  "conversation_priority": "earliest_created",
  "fair_distribution_limit": 0,
  "fair_distribution_window": 0,
  "enabled": true,
  "assigned_inbox_count": 0,
  "created_at": 0,
  "updated_at": 0
}