first_response_time_distribution

First response time distribution report grouped by channel type. Shows the count of conversations with first response times in different time buckets.

property name* object

First response time distribution for a specific channel type (e.g., Channel::WebWidget, Channel::Api)

0-1hnumber

Number of conversations with first response time less than 1 hour

1-4hnumber

Number of conversations with first response time between 1-4 hours

4-8hnumber

Number of conversations with first response time between 4-8 hours

8-24hnumber

Number of conversations with first response time between 8-24 hours

24h+number

Number of conversations with first response time greater than 24 hours

first_response_time_distribution

{
  "Channel::WebWidget": {
    "0-1h": 150,
    "1-4h": 80,
    "4-8h": 45,
    "8-24h": 30,
    "24h+": 15
  },
  "Channel::Api": {
    "0-1h": 75,
    "1-4h": 40,
    "4-8h": 20,
    "8-24h": 10,
    "24h+": 5
  }
}