follow_up_rule

idinteger

titlestring

enabledboolean

account_idinteger

inbox_idinteger

Limit the rule to one inbox. Null applies it everywhere.

trigger_typestring

Today the only trigger is silence — the contact has not replied for delay_minutes.

Possible values: [no_reply]

delay_minutesinteger

How long the silence has to last before the rule fires

content_typestring

text sends content as written, ai has the assistant compose it, and template sends an approved WhatsApp template from template_params.

Possible values: [text, ai, template]

contentstring

conditionsobject[]

All of them have to hold for the rule to fire

statusesstring[]

Which conversation statuses the rule watches

actionsobject[]

template_paramsobject

ai_configobject

ai_gatedboolean

Ask the assistant whether the follow-up is worth sending before sending it, so a conversation that already resolved itself is left alone.

ai_gate_instructionstring

What the assistant should weigh when deciding

created_by_idinteger

created_atinteger

updated_atinteger

follow_up_rule

{
  "id": 0,
  "title": "string",
  "enabled": true,
  "account_id": 0,
  "inbox_id": 0,
  "trigger_type": "no_reply",
  "delay_minutes": 0,
  "content_type": "text",
  "content": "string",
  "conditions": [
    {}
  ],
  "statuses": [
    "string"
  ],
  "actions": [
    {}
  ],
  "template_params": {},
  "ai_config": {},
  "ai_gated": true,
  "ai_gate_instruction": "string",
  "created_by_id": 0,
  "created_at": 0,
  "updated_at": 0
}