reporting_event

idnumber

ID of the reporting event

namestring

Name of the event (e.g., first_response, resolution, reply_time)

valuenumber<double>

Value of the metric in seconds

value_in_business_hoursnumber<double>

Value of the metric in seconds, calculated only for business hours

event_start_timestring<date-time>

The timestamp when the event started

event_end_timestring<date-time>

The timestamp when the event ended

account_idnumber

ID of the account

conversation_idnumber | nullnullable

ID of the conversation

inbox_idnumber | nullnullable

ID of the inbox

user_idnumber | nullnullable

ID of the user/agent

created_atstring<date-time>

The timestamp when the reporting event was created

updated_atstring<date-time>

The timestamp when the reporting event was last updated

reporting_event

{
  "id": 0,
  "name": "string",
  "value": 0,
  "value_in_business_hours": 0,
  "event_start_time": "2024-07-29T15:51:28.071Z",
  "event_end_time": "2024-07-29T15:51:28.071Z",
  "account_id": 0,
  "conversation_id": 0,
  "inbox_id": 0,
  "user_id": 0,
  "created_at": "2024-07-29T15:51:28.071Z",
  "updated_at": "2024-07-29T15:51:28.071Z"
}