team_summary

Team summary report containing conversation statistics grouped by team.

Array [

idnumber

The team ID

conversations_countnumber

Number of conversations assigned to the team during the date range

resolved_conversations_countnumber

Number of conversations resolved by the team during the date range

avg_resolution_timenumber | nullnullable

Average time (in seconds) to resolve conversations. Null if no data available.

avg_first_response_timenumber | nullnullable

Average time (in seconds) for the first response. Null if no data available.

avg_reply_timenumber | nullnullable

Average time (in seconds) between replies. Null if no data available.

]

team_summary

[
  {
    "id": 1,
    "conversations_count": 250,
    "resolved_conversations_count": 200,
    "avg_resolution_time": 2800,
    "avg_first_response_time": 240,
    "avg_reply_time": 500
  },
  {
    "id": 2,
    "conversations_count": 180,
    "resolved_conversations_count": 150,
    "avg_resolution_time": 2400,
    "avg_first_response_time": 200,
    "avg_reply_time": 450
  }
]