Relatórios

📄️Get Account reports

Get Account reports for a specific type, metric and date range

One row per agent, with their conversation and response metrics over the window.

The bot's own numbers over the window — how many conversations it took, how

How much the bot handled over the window, against the previous one of the same

When conversations arrive, as a heatmap of hour against weekday — the report

Conversation metrics for the account. `type=account` returns the totals for the

The account totals for the window, as one row.

Get the distribution of first response times grouped by channel type.

Get a matrix showing the count of conversations for each inbox-label combination.

One row per inbox.

One row per label.

Get the count of outgoing messages grouped by a specified entity (agent, team, inbox, or label).

Get Account reports summary for a specific type and date range

One row per team.