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Conversation traffic report

GET 
/api/v2/accounts/:account_id/reports/conversation_traffic

When conversations arrive, as a heatmap of hour against weekday — the report that says when to staff the queue.

Answers CSV, served as a file download. The hours are cut in the timezone given, so a window that straddles midnight lands on the right day for the reader. Administrators only.

Request​

Responses​

The report as a CSV file