agent

idinteger

account_idinteger

availability_statusstring

The effective availability status of the agent, derived from the configured availability, auto-offline setting, and current presence. To update an agent's configured availability, use the availability field in create or update requests.

Possible values: [online, busy, offline]

auto_offlineboolean

Whether the agent is automatically marked offline when they are away.

confirmedboolean

Whether the agent has confirmed their email address.

emailstring

The email of the agent

available_namestring

The available name of the agent

namestring

The name of the agent

rolestring

The role of the agent

Possible values: [agent, administrator]

thumbnailstring

The thumbnail of the agent

custom_role_idinteger | nullnullable

The custom role id of the agent

agent

{
  "id": 0,
  "account_id": 0,
  "availability_status": "online",
  "auto_offline": true,
  "confirmed": true,
  "email": "string",
  "available_name": "string",
  "name": "string",
  "role": "agent",
  "thumbnail": "string",
  "custom_role_id": 0
}