agent_create_payload

namestringrequired

Full Name of the agent

Example: John Doe

emailstringrequired

Email of the Agent

Example: john.doe@acme.inc

rolestringrequired

Whether its administrator or agent

Possible values: [agent, administrator]

Example: agent

availabilitystring

The configured availability of the agent.

Possible values: [online, busy, offline]

Example: online

auto_offlineboolean

Whether the agent is automatically marked offline when they are away.

Example: true

agent_create_payload

{
  "name": "John Doe",
  "email": "john.doe@acme.inc",
  "role": "agent",
  "availability": "online",
  "auto_offline": true
}