channel_summary

Channel summary report containing conversation counts grouped by channel type and status. Available in version 4.10.0+.

property name* object

Conversation statistics for a specific channel type (e.g., Channel::WebWidget, Channel::Api)

opennumber

Number of open conversations

resolvednumber

Number of resolved conversations

pendingnumber

Number of pending conversations

snoozednumber

Number of snoozed conversations

totalnumber

Total number of conversations

channel_summary

{
  "Channel::WebWidget": {
    "open": 10,
    "resolved": 20,
    "pending": 5,
    "snoozed": 2,
    "total": 37
  },
  "Channel::Api": {
    "open": 5,
    "resolved": 15,
    "pending": 3,
    "snoozed": 1,
    "total": 24
  }
}