inbox_label_matrix

Inbox-label matrix report showing the count of conversations for each inbox-label combination.

inboxes object[]

List of inboxes included in the report

Array [

idnumber

The inbox ID

namestring

The inbox name

]

labels object[]

List of labels included in the report

Array [

idnumber

The label ID

titlestring

The label title

]

matrixnumber[][]

2D array where matrix[i][j] represents the count of conversations in inboxes[i] with labels[j]

inbox_label_matrix

{
  "inboxes": [
    {
      "id": 1,
      "name": "Website Chat"
    },
    {
      "id": 2,
      "name": "Email Support"
    }
  ],
  "labels": [
    {
      "id": 1,
      "title": "bug"
    },
    {
      "id": 2,
      "title": "feature-request"
    },
    {
      "id": 3,
      "title": "urgent"
    }
  ],
  "matrix": [
    [
      10,
      5,
      3
    ],
    [
      8,
      12,
      2
    ]
  ]
}