reporting_events_list_response

meta object

countinteger

Total number of reporting events

current_pageinteger

Current page number

total_pagesinteger

Total number of pages

payload object[]

List of reporting events

Array [

idnumber

ID of the reporting event

namestring

Name of the event (e.g., first_response, resolution, reply_time)

valuenumber<double>

Value of the metric in seconds

value_in_business_hoursnumber<double>

Value of the metric in seconds, calculated only for business hours

event_start_timestring<date-time>

The timestamp when the event started

event_end_timestring<date-time>

The timestamp when the event ended

account_idnumber

ID of the account

conversation_idnumber | nullnullable

ID of the conversation

inbox_idnumber | nullnullable

ID of the inbox

user_idnumber | nullnullable

ID of the user/agent

created_atstring<date-time>

The timestamp when the reporting event was created

updated_atstring<date-time>

The timestamp when the reporting event was last updated

]

reporting_events_list_response

{
  "meta": {
    "count": 0,
    "current_page": 0,
    "total_pages": 0
  },
  "payload": [
    {
      "id": 0,
      "name": "string",
      "value": 0,
      "value_in_business_hours": 0,
      "event_start_time": "2024-07-29T15:51:28.071Z",
      "event_end_time": "2024-07-29T15:51:28.071Z",
      "account_id": 0,
      "conversation_id": 0,
      "inbox_id": 0,
      "user_id": 0,
      "created_at": "2024-07-29T15:51:28.071Z",
      "updated_at": "2024-07-29T15:51:28.071Z"
    }
  ]
}